How to Order

When creating our website, we tried to make the customer's shopping and ordering experience as simple and straightforward as possible. However, it never hurts to offer a few tips to banish any remaining uncertainty (by the way, our online shopping cart is secure -- click here for more details).

On our website, you have two ways to search for the items you need. You can either choose the brand of your printer or cartridge and navigate to their supplies page to view all the products we offer for use with your printer. Or, you can choose the product category you are interested in to view only that type of item for your cartridge or printer.

One you find what you are looking for, click on the buy button to place it in your shopping cart. Once in the shopping cart, you can either click on the "continue shopping" button if you still need more items, change the quantities of the items in the cart or enter your zip code to calculate shipping costs. You can also use the "coupons available" link to apply any current coupon codes to your shopping cart.

After you have chosen a shipping method and reviewed the contents of your order, you can proceed to checkout and enter your shipping and billing information for the order. Please make sure that the billing address you enter matches the address your bank or credit card company has on file. If you would prefer to pay by check or money order, you can print out the page reviewing your order and include it with your payment. Please make sure to include your shipping address. Mail your payment and shipping information to: 10200 SW Eastridge St, Suite 105, Portland, OR 97225.

We ship using both UPS and USPS, offering both regular and expedited shipping options. Unless otherwise directed in writing by the customer, all packages are shipped insured, in the event the package is damaged, lost or stolen. For more information on our shipping options and policy, please click here.

We currently offer a free shipping coupon (code UPSGroundOver$50) that can be used on orders to address within the continental United States and whose net value for the following items is over $50.00: Ink Jet Refill Kits, Bottles of Ink Jet Ink, Bottles of Laser Toner and Compatible Ink Jet Cartridges (JetMaster brand). To apply this coupon to your shopping cart, click here.